Privacy policy
Privacy Policy – Voltera Edge Last updated: June 3, 2026
1. Introduction This Privacy Policy describes how SMIT GROUP d.o.o. ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from volteraedge.com (the "Site") or otherwise use our services (the "Services").
We are committed to protecting your privacy and handling your personal data in a transparent and secure way, in compliance with GDPR, UK GDPR, CCPA, and other applicable laws.
2. Changes to this Privacy Policy We may update this Privacy Policy from time to time. Updates will be posted on this page with the "Last updated" date revised accordingly.
3. What Personal Information We Collect
A. Information You Provide — contact details (name, email, phone number, address), order and billing information, account login details, shopping activity (cart contents, preferences, product reviews), and customer support messages or returns communication.
B. Information We Automatically Collect — using cookies and similar technologies we collect IP address and geolocation, browser and device type, pages viewed and actions on the Site, and referrals and click behavior.
C. Information from Third Parties — Shopify (e-commerce platform), payment processors (e.g. Stripe, PayPal), and advertising and analytics platforms (e.g. Meta, Google Ads). These partners may collect data on our behalf, in line with their own privacy policies.
4. How We Use Your Information We use your data to process and fulfill your orders, manage your account and deliver customer service, send notifications and transactional messages, send marketing communications (with consent where required), prevent fraud and maintain security, improve our Site and services, and personalize your shopping experience.
Legal bases for processing (for EEA/UK users): Art. 6(1)(b) GDPR – contract necessity, Art. 6(1)(f) GDPR – legitimate interest, Art. 6(1)(a) GDPR – consent (e.g. marketing).
5. Cookies and Tracking Technologies We use cookies and similar technologies to store preferences and enhance functionality, perform analytics (e.g. Google Analytics), enable secure checkout, and serve targeted ads. By using the Site, you consent to our use of cookies. You can manage preferences via your browser settings.
6. Data Sharing and Disclosure We only share personal data as needed with service providers (e.g. Shopify, payment gateways, fulfillment partners), marketing partners (with consent), affiliates or in case of corporate transactions, and government bodies if required by law. We do not sell your personal data.
7. International Data Transfers We may process your data outside of your country (e.g. in the US or UK). When transferring data from the EEA/UK, we use recognized safeguards such as Standard Contractual Clauses (SCCs).
8. Data Retention We keep your personal data only as long as needed for order processing and customer support, legal and tax obligations, and business analysis or improvement. When no longer needed, we delete or anonymize your data securely.
9. Your Privacy Rights Depending on where you live, you may have the right to access your personal data, request deletion ("right to be forgotten"), correct inaccuracies, object to processing or marketing, restrict data use, port your data to another service, withdraw consent at any time, and file a complaint with a data authority.
To exercise your rights, contact us via info@volteraedge.com. We may verify your identity before processing requests.
10. Communications & Marketing Preferences You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails. Even if unsubscribed, we may still send transactional emails (e.g. order updates).
11. Security We use industry-standard methods to protect your data. However, no system is completely secure. Please use caution when sharing sensitive information.
12. Children's Privacy Our Site is not intended for children under 16. We do not knowingly collect their data. If you believe we have, please contact us for removal.
13. Third-Party Websites We are not responsible for the privacy practices of websites we link to. Please review their privacy policies before interacting with them.